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Privacy policy

Racing House respects your privacy and handles personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what we collect, why we collect it, and how we protect it when you use our enquiry form, services, or race-day hospitality offerings.

Who Racing House Is and Which Johannesburg Guests This Policy Covers

Racing House operates from Rosebank, Johannesburg and serves clients in Gauteng and across South Africa, including Rosebank, Sandton, Midrand, Randburg, Bedfordview, Pretoria, Centurion and Kempton Park. We provide horse-racing form guides, race-day hospitality packages and related client support for adult users aged 18 and over.

This policy applies to information collected through our website enquiry form, client communications, and any related service interactions. The operator responsible for processing personal information is Astros Marketing (Pty) Ltd, acting on behalf of Racing House.

What We Collect And How We Use It

We collect only the personal information needed to respond to enquiries, deliver services and manage client records properly. Depending on how you engage with us, this may include your name, contact details, location, preferred race meeting, hospitality requirements and service interests.

  • To respond to an enquiry or quote request
  • To provide form guides, previews and race-day hospitality information
  • To manage bookings, confirmations and client support
  • To improve our service delivery and communication
  • To meet legal, accounting or record-keeping duties

Where betting related information is discussed, it is used only to assist with general racing information. Betting carries risk and should be approached responsibly, with no guarantee of success.

How We Use Your Personal Information

We use your personal information for lawful business purposes and in a manner that is relevant to the service you ask for. This includes handling requests for Daily Tip Notes, Weekend Preview Service, Midweek Briefing, Novice Punters Help, Track Condition Notes, Pace Map Notes, Racecard Shortlist, Hospitality Tip Brief, Racecourse Preview Call and Meeting Recap Notes.

We may also use your details to arrange communication around race-day hospitality at Turffontein, Greyville, Kenilworth, Scottsville and Fairview, including attendance requirements, dietary notes and seating preferences where applicable.

  • Personal details are not sold or shared for unrelated marketing
  • Information is used only for the service relationship or where required by law
  • We keep records accurate and update them when you give us new details

Cookies, Website Enquiries and Technical Records

When you use our enquiry form, technical information may be collected automatically such as your IP address, browser type, device information and access times. This is normal for website security, fraud prevention and performance monitoring.

Cookies or similar tools may be used to help the site function properly, remember basic preferences and measure how visitors use the page. You can adjust browser settings to limit cookies, though some site features may not work as intended if cookies are blocked.

Sharing of Information and Third Parties

We do not trade personal information. We may share information only where it is necessary for service delivery, legal compliance or legitimate business operations. Examples may include communication tools, hosting providers, payment-related administration, or professional advisers acting under confidentiality obligations.

  • Third parties may only use your information for the agreed purpose
  • We take reasonable steps to confirm that suppliers handle data responsibly
  • We do not allow unnecessary access to client records

If a race-day booking requires coordination with a venue or service partner, we share only the details needed to complete that arrangement.

Your Rights Under POPIA

You have rights regarding your personal information, subject to POPIA and any legal exceptions that may apply. You may ask us what information we hold about you, request corrections, object to certain processing, or ask for deletion where retention is no longer required.

  • Request access to your personal information
  • Ask for correction of race-day guest details that are inaccurate or incomplete
  • Object to processing in limited circumstances
  • Withdraw consent where processing depends on consent
  • You may lodge a complaint if you believe your privacy rights were breached

To make a privacy request, please use the enquiry form on our contact page. We may need to verify your identity before acting on a request.

Retention, Security and Contact Details

We keep personal information only for as long as needed for the purpose it was collected, unless a longer period is required by law or for legitimate record-keeping. After that, information is securely deleted or anonymised where appropriate.

Reasonable safeguards are used to protect personal information against loss, misuse, unauthorised access or disclosure. While no system is completely risk free, we take care to limit access and store information in a controlled manner.

For privacy matters, including access requests or corrections, clients should use the enquiry form on our contact page. This policy may be updated from time to time to reflect legal or operational changes, and the latest version will apply from the date it is published.